Frequently Asked Questions

We ship Australia-wide using Australia Post! While we don't offer local home delivery, we do offer Click & Collect from Morayfield and selected events.

Postage costs are calculated at checkout before payment, so there are no surprises.

We aim to prepare and pack your order within 24–48 hours of payment, excluding weekends and Queensland public holidays. Delivery times depend on Australia Post and your location. Please keep in mind that unexpected delays and busy postage periods, particularly around Christmas, may affect delivery timeframes.

Absolutely! We offer Click & Collect from our Morayfield home base. Simply select the Pickup option at checkout.

Our collection address is 440 Oakey Flat Road, Morayfield QLD 4506. 

Our regular collection times are:

• Wednesdays: 3pm–6pm
• Sundays: 9am–11am

Need a different time? Just get in touch and we'll do our best to arrange something that suits. 

Please wait until you've received an email confirming your order is ready for collection before coming to pick it up.

You can also visit our Events page to see where we'll be popping up next!

We've made paying for your sweets easy!

We accept credit and debit cards, PayPal and Afterpay, giving you the flexibility to choose the payment option that suits you best. Available payment methods will be displayed at checkout.

Once we receive your order, we'll get to work preparing and packing your sweets!

Your order will be marked as fulfilled once it's packed and ready for dispatch. All parcels are shipped through Australia Post, with tracking details added to your order once they're available. You can use your tracking number to follow your parcel's journey from our shelves to your doorstep.

If you have any questions or concerns about your order, please contact us at hello@theolelollieshop.com.au or call 0494 141 363. We're always happy to help!

We do our best to keep our website stock levels accurate, but occasionally a popular sweet may sell out before we have a chance to update it. If you've ordered something that is no longer available, we'll get in touch to discuss your options, including a suitable alternative or refund.

Our handmade chocolates and specialty products are made to order, so they may require additional preparation time or may not always be available.

If you're after something specific or need an order urgently, please contact us before ordering. We'll do our best to help!

We certainly can! We love bringing back sweet childhood memories, and our range includes plenty of ole fashioned favourites alongside unique and hard-to-find treats. Unfortunately, some childhood favourites have been discontinued over the years or are no longer affordable to stock, however, we're always on the lookout for similar products and exciting new additions to our range.

We also welcome enquiries for special requests, custom orders, corporate gifts and bulk purchases and will do our best to accommodate your needs. If you're searching for something particular or planning a special occasion, get in touch! We'd love to see how we can help.

Yes! We believe everyone deserves a little sweetness. Our range includes a variety of dietary-friendly options, including:

• Dairy Free (DF)
• Gluten Free (GF)
• Nut Free (NF)
• Sugar Free (SF)
• Vegan (VG)

You can explore these products through our dietary categories on the website.

As we stock a wide variety of confectionery from different manufacturers; ingredients and dietary suitability can vary between products. Ingredient information is available on some product listings, but not listed for every product. If you have a food allergy, intolerance or specific dietary requirement, please contact us before ordering so we can help check the relevant product information.

We take great care when packing your sweets, but occasionally things don't go quite to plan! If your order arrives damaged, incorrect or you're concerned about its condition, please contact us as soon as possible at hello@theolelollieshop.com.au. Where possible, please include your order number and photographs so we can look into the issue and work towards a suitable resolution.

As our products are food items, we're unable to accept returns or offer refunds for change-of-mind purchases, however, if something isn't quite right with your order, we'll happily review your concerns and do our best to find a fair resolution, in accordance with Australian Consumer Law.

We're a small, family-owned and operated business with a big love for lollies, chocolate and bringing back sweet memories! From nostalgic childhood favourites and hard-to-find confectionery to our handmade chocolates and unique sweet treats, we take pride in offering a range that's a little different from the ordinary.

We believe in quality, freshness and value. Our sweets are carefully weighed, packed and sealed, with product information, ingredients and best-before dates clearly labelled. Occasionally, we may offer discounted products approaching their best-before date, but we choose not to sell products past their best-before date.

We're also a registered Australian business with an ABN and food business licence.

When you shop with us, you're supporting a small family business, and that means so much to us! We know you have a lot of options when it comes to buying confectionery, and the face that you choose to support our small business genuinely means the world to us!

Yes, we do! If you can't decide which sweet treats to choose, why not let someone pick their own favourites? Our The Ole Lollie Shop Gift Cards are available in the following denominations: $10, $25, $50, $100.

They're a sweet option for birthdays, thank you gifts, special occasions or simply treating someone to something delicious. You can find our gift cards in the Special Occasions section of our website.