Shipping policy

SHIPPING POLICY:

Delivery costs will depend on your location and the cubic weight of your order. The Calculate Shipping button at checkout will estimate the cost once you have put the products in the cart you wish to order. This will allow you to add or remove items in relation to postage costs. In the hotter months we will ship your order with cool protection packaging. We highly recommend EXPRESS POST to help maintain the quality of your order during delivery.

Delivery times are approximate and do not include weekends or public holidays. If your delivery is needed urgently or within a specific time frame please contact us ASAP to ensure your parcel will arrive before your event. Either leave a note on your order, email us at hello@theolelollieshop.com.au or phone 0494 141 363.

Items are shipped within 24 – 48 hours of receiving order, providing all products are in stock. Products can sell out before being deemed “out of stock” on the website. In the case of items being out of stock you will be contacted and advised of the shortfall. We can offer a similar product or refund the amount paid for the unavailable item, if you don’t wish to wait for the item to be sent when in stock. If we have a question about your order, we will not ship your order until we have communicated with you. 

Orders are shipped from Morayfield, QLD once payment has been received. We accept Mastercard, Visa, Paypal, AfterPay. Your credit card details will not be stored. We use Commonwealth Bank merchants for our credit card processing facility. If there are any problems with payment, please email us.

If your items are to be given as gifts please advise us and we will ensure price tags are removed from products.

All our product listings are inclusive of GST.

Parcels shipped will have online tracking.  If the Australia Post deliverer deems the property not safe to leave a parcel it will be taken to the nearest Australia Post outlet. The Ole Lollie Shop is not responsible for damage to items when in transit with Australia Post. If the delivery has not arrived in a reasonable timeframe, please contact us to check the tracking of your parcel or you can do so via the link you are sent in your tracking emails. Please provide an email address you check regularly when placing an order and be aware of delivery times available on the Australia Post website. Noting delivery timeframes are not guaranteed and delays can occur around peak times like Christmas and Easter.

 

CLICK & COLLECT:

Items are also available for Click and Collect from our home base in Morayfield, QLD. Collection is available on Wednesday from 3pm-6pm and Sundays 9am-11am with alternate times available on request. An email will be sent confirming collection details once your order is ready for pick up.