Refund policy

Return and Refund Policy

If there is a problem with your order please contact us immediately to resolve the issue. We are very approachable and appreciate mistakes are made. All our products are in date and of excellent quality that are checked prior to delivery. Please choose carefully as we cannot refund or accept returns for food products that differ in taste to your expectations. If you receive damaged stock, please keep the product and call or email us.

If you have given a wrong address, we are charged for ‘return to sender’ without notice from Australia Post, so for us to resend your order we will have to charge you for postage again. If we have written the address wrong, we will pay for any resend fees involved. If you would like your order forwarded elsewhere whilst in transit, you can do this online from the link in the Australia Post notification you will get. 

Late or missing refunds

If you haven’t received a refund yet, first  contact your bank. There is often some processing time before a refund is posted. If you’ve done this and you still have not received your refund yet, please contact us at hello@theolelollieshop.com.au.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@theolelollieshop.com.au and we will discuss the exchange process.

Need help?

Contact us at hello@theolelollieshop.com.au for questions related to refunds and returns. Please ensure your order number is included in any correspondence.